January System Maintenance
Thank you for using SoroTouch.
We would like to inform you that system maintenance will be conducted on the dates and times below.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
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■ Maintenance Schedule(Japan Time)
January 10th,2025(Fri)〜January 17th,2025(Fri) 2:00 AM – 5:00 AM
■ Affected Services
Portal (My Page)
■ Details
Maintenance of payment functions
Scope: “New Member Registration,” “Child Information Update,” and “Payment Information Update” within Account Settings
Impact: Users may experience an error for approximately 1 minute during the maintenance period when using VISA-branded credit cards issued by entities other than VISA JAPAN via the VISA JAPAN route.
※This information is based on details provided by GMO Payment Gateway.
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January 15th,2025 (Wed)10:00 PM – 11:00 PM
■ Affected Services
App: SoroTouch, SoroRoom
Portal: My Page, SoroHome
■ Details
Server maintenance (All SoroTouch services will be unavailable)
Purpose: Server updates for feature improvements
Impact: All SoroTouch services will be unavailable during the maintenance period.
※A message stating “The server is under maintenance” will be displayed during this time.
※Services will resume immediately after maintenance is completed.
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