April System Maintenance

Thank you for using SoroTouch.
We would like to inform you that system maintenance will be conducted on the dates and times below.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
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■ Date: April 9th, 2025 (Wed), April 10th, 2025 (Thu), from 3:00 AM – 5:00 AM (JST)
■ Affected Services: 【Portal】 MyPage – “New Membership Registration,” “Edit Child Information,” “Edit Payment Information” in Account Settings
■ Purpose: Payment system maintenance
■ Impact: When using a Mitsui Sumitomo Card for transactions processed via the VISA JAPAN Group, there may be two instances of communication disruption lasting 1 to 2 seconds during the maintenance period, potentially resulting in an error response.
※ Information provided by GMO Payment Gateway
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■ Date: April 9th, 2025 (Wed), from 10:00 PM to 11:00 PM (JST)
■ Affected Services: 【App】 SoroTouch, SoroRoom 【Portal】 MyPage, SoroHome
■ Purpose: Server update for functionality improvements
■ Impact: During the maintenance period, all SoroTouch services will be unavailable.
※ The message “Server is under maintenance” will be displayed.
※ Services will resume after the maintenance is completed.
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■ Date: April 11th, 2025 (Fri), April 18th, 2025 (Fri), from 2:00 AM – 5:00 AM (JST)
■ Affected Services: 【Portal】 MyPage – “New Membership Registration,” “Edit Child Information,” “Edit Payment Information” in Account Settings
■ Purpose: Payment system maintenance
■ Impact: When using a Mitsui Sumitomo Card for transactions processed via the VISA JAPAN Group, an error response will occur for approximately one minute during each maintenance period.
※ Information provided by GMO Payment Gateway
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■ Date: April 14th, 2025 (Mon), from 1:00 AM to 4:00 AM (JST)
■ Affected Services: 【Portal】 MyPage – “New Membership Registration,” “Edit Child Information,” “Edit Payment Information” in Account Settings
■ Purpose: Payment system maintenance
■ Impact: When using a VISA-branded card issued for Toyota Finance, there may be abnormal responses.
※ Information provided by GMO Payment Gateway
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