February System Maintenance

Thank you for using our SoroTouch service.
System maintenance will be conducted at the following dates and times.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
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■ Date: February 3rd, 2025 (Mon) and February 17th, 2025 (Mon), from 12:00 AM to 6:00 AM (JST）
■ Affected Services: 【Portal】 MyPage – “New Membership Registration,” “Edit Child Information,” “Edit Payment Information” in Account Settings
■ Purpose: Payment system maintenance
■ Impact: Due to server hardware upgrades, there will be two instances of routing reduction within the maintenance window, each lasting less than one hour, which may result in error responses for credit card payments.
※ Information provided by GMO Payment Gateway
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■ Date: February 10th, 2025 (Mon), from 1:00 AM to 4:00 AM (JST)
■ Affected Services: 【Portal】 MyPage – “New Membership Registration,” “Edit Child Information,” “Edit Payment Information” in Account Settings
■ Purpose: Payment system maintenance
■ Impact: When using a VISA-branded card issued for Toyota Finance, there may be abnormal responses.
※ Information provided by GMO Payment Gateway
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■ Date: February 12th, 2025 (Wed) – February 13th, 2025 (Thu), from 3:00 AM – 5:00 AM (JST)
■ Affected Services: 【Portal】 MyPage – “New Membership Registration,” “Edit Child Information,” “Edit Payment Information” in Account Settings
■ Purpose: Payment system maintenance
■ Impact: When using a Mitsui Sumitomo Card for transactions processed via the VISA JAPAN Group, there may be two instances of communication disruption lasting 1 to 2 seconds during the maintenance period, potentially resulting in an error response.
※ Information provided by GMO Payment Gateway
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■ Date: February 12th, 2025 (Wed), from 10:00 PM to 11:00 PM (JST)
■ Affected Services: 【App】 SoroTouch, SoroRoom 【Portal】 MyPage, SoroHome
■ Purpose: Server update for functionality improvements
■ Impact: During the maintenance period, all SoroTouch services will be unavailable.
※ The message “Server is under maintenance” will be displayed.
※ Services will resume after the maintenance is completed.
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■ Date: February 14th, 2025 (Fri) and February 21th, 2025 (Fri), from 2:00 AM to 5:00 AM (JST)
■ Affected Services: 【Portal】 MyPage – “New Membership Registration,” “Edit Child Information,” “Edit Payment Information” in Account Settings
■ Purpose: Payment system maintenance
■ Impact: When using a VISA-branded credit card issued by a provider other than Sumitomo Mitsui Card and VISA JAPAN, errors lasting approximately one minute may occur during the maintenance period.
※ Information provided by GMO Payment Gateway
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