FAQ

Materials

Learning

E-Student account

Q1 Which iPad should I purchase?
A.
An iPad (9.7 in) or iPad mini (7.9 in) is the best. The 12.9 in iPad Pro would be too large. In order to download the app, please be sure to have at least 1 gigabyte of space available on the iPad, as well as having the iOS updated to at least 10.0.
Q2If I want all of my children to use SoroTouch, do I need to purchase an iPad per child?
A.
It is possible to change accounts within the app, therefore, one iPad will suffice. However, if each child will be working on SoroTouch at the same time, it would be best to have an iPad per child.
Q3Do I need to purchase anything other than an iPad?
A.
E-Students only need an iPad to use SoroTouch. Regular students will be using written tests and SoroTouch boards.
Q4Will an abacus/soroban be used?
A.
No, we do not use abacus/soroban in our curriculum.
Q5From what age can my child start?
A.
As long as your child is able to at least count to 10, can read and write, and can understand video explanations, any age is okay.
The materials have been made to best fit 5 to 8 year olds.
At the lab centers, any children between pre-k and second grade are accepted. Enrollment is accepted up to 6th grade.
Q6Is it possible to attend both SoroTouch and math tutoring classes at the same time?
A.
We recommend that the students do only one at a time. This is because the method of learning, i.e. through imaging and through numerical calculation, is vastly different and may cause confusion when memorizing how to image the abacus/soroban beads. We recommend that if the child is already in a math tutoring class, they should continue with what they are already used to. Otherwise, after mastering SoroTouch, we highly recommend continuing onto math tutoring classes, if choosing to do so.
Q7Can someone who already does soroban/uses an abacus start SoroTouch?
A.
We do not recommend starting SoroTouch if the child has already been going to soroban/abacus classes. This is because the differences in the methods of learning may cause confusion in the child as they learn.
Q8Can adults also learn SoroTouch?
A.
Yes! The app is listed in the App Store, therefore anyone can start SoroTouch. However, we warn that there may be difficulties for adults to start training at a later age, yet it can helps train and keep the brain active.
Q9What is the difference between a Center (regular) student and an E-Student?
A.
The regular students are students that come to our center once a week. The benefits to this is being able to make new friends at the center, learning directly from teachers and getting immediate help for anything students do not understand. Going to the center also encourages motivation and competitiveness for students for their work. There are also written tests and other materials given out only at the centers.
E-Students are students that do not have to attend the center classes. The benefits are being able to work at your own pace for however long and whenever you would like to. However, there may be an issue with motivation to do work. There are over 20 different kinds of games available, therefore there will always be something to do in the app.
We also recommend that both Center (regular) students and E-Students to set the goal to pass the Global Mental Calculation Test.
Q10 No sound is coming from the SoroTouch app so I cannot use it to study.
A.
A. When no sound is coming from the SoroTouch app, please check the following.
a.Check the iPad’s audio volume by pressing the buttons on the side of the device.
b.Check the iPad’s audio volume by accessing the volume control from the Control Center.
  i.For iOS 12 and newer versions, the Control Center can be accessed by swiping down from the upper right corner of the Home screen. For iOS 11 or older versions, the Control Center can be accessed by swiping up from the lower part of the Home screen.
c.Check from the Control Center whether the iPad is on Mute mode (bell icon).
d.Press the Home Button twice and close the SoroTouch app before relaunching it.
e.Restart the iPad. (Press and hold the On/Off/Sleep button, then slide to power off).
f.Uninstall and reinstall the SoroTouch app. (The learning history data will not be deleted even after uninstalling the app.)
Q11What is the difference between leaving and withdrawing?
A.
Leaving Sorotouch allows for re-entry, if chosen to do so. Withdrawing from SoroTouch does not allow for re-entry.
Q12How do you leave SoroTouch as an E-Student?
A.
1. Sign in to [My Page]
2. Click your name in the upper right-hand corner → Account settings
3. Child status change → Change status to [Leave]
If you change the status to [Leave], you will be able to access the app for the current month, but not the following months.
Q13How do you withdraw from SoroTouch as an E-Student?
A.
1. Sign in to [My Page]
2. Click your name in the upper right-hand corner → Account settings
3. Follow the Application Withdrawal procedures
Q14My free trial as an E-Student has already expired.
A.
SoroTouch’s free trial period starts from the day of your registration and ends on the last day of the same month. As such, registering at the end of the month gives you only a few days to enjoy SoroTouch for free. Please be aware that you will be charged for using the app on the first day of the following month.
It is encouraged that you register to use the SoroTouch app at the beginning of the month so you can enjoy the app for a longer time.